Why CSP Networks: CSP has a highly qualified staff, offering us a much higher level of expertise than we would be able to acquire if we hired a full-time employee.
What have they done: Supports our end-users, develops IT Strategy, Maintains Security, Ensure we adhere to regulatory requirements, Built and Manages our Data Backup System, Strengthened Security, Transferred our Internal Microsoft Exchange System to a Hosted Application.
Why does it matter: We've seen a significant decline in mission critical technology breakdowns since we hired CSP. They've developed an IT strategy to support our growth, and they are hacking away at an extensive list of technology priorities we've needed to accomplish for a long time. The difference is that CSP get's it. They understand our practical needs, how to leverage what we have today and to build strategically for the future.
Why CSP Networks: I have known the CEO for a long-time and he is a trusted advisor. He is straight forward, easy going, extremely knowledgeable and you always get more than what you pay for.
What have they done: We rely on CSP for all of our IT needs: purchasing and configuration of new servers, support and maintenance on existing systems, utilize their Hosted Microsoft Exchange application and they manage the back-up of mission critical data to an off-site data storage facility.
Why does it matter: CSP has provided total IT support through our series of growth phases and they truly are a "partner"- always planning ahead and doing the IT thinking for us. CSP does whatever it takes to keep us up and running and operating efficiently and they are always more than fair in providing cost effective solutions. I am extremely confident in CSP's ability to completely manage both daily IT support and future planning. Because of this, I can focus more on running my business.
Why CSP Networks: We were using an IT support guy that was not providing strategic solutions for our technical problems. CSP came in and listened to the challenges we were having and offered multiple solutions to fix the existing problems and also discussed a strategy to prevent these problems from reoccurring. They made recommendations even before we became their client.
What have they done: We use CSP for all of our technical support and strategic recommendations for future potential IT needs. They manage our Hosted Microsoft Exchange program, have streamlined our day-to-day IT processes, provide full support on operational issues and advise us on high-level IT planning.
Why does it matter: Email and spam challenges were disruptive before we moved to CSP's hosted Exchange System; the transition was seamless and we now have no issues. By streamlining our daily operations, we are able to already see increased productivity. The strategic IT foresight that CSP provides, gives us a comfort level for future planning and budgeting. CSP attacks the problems and provides solutions. I am responsible for managing operations within a small company budget; this is worthwhile money spent and I am convinced the future productivity increases will pay dividends.
Why CSP Networks: CSP provides us a higher level of professionalism and excellence than other companies we worked with. The vendors we used before CSP could never provide consistent advice and lacked being able to provide us immediate support.
What have they done: CSP Recognized deficiencies in our infrastructure. They provided us with recommendations for new hardware - they installed the new hardware after purchase and we've seen significant improvement in our operations and work flow. Over 80% of our email is for international communication, before CSP we continually battled returned messages and Spam - CSP was able to recommend and implement a new system that has greatly improved our communication. CSP also provides us with dedicated support team members that always know everything that's going on in our environment and are ready to take our call or email and provide assistance immediately.
Why does it matter: As a CEO, I need to stay focused on my business. I've used other service providers before, CSP eliminates IT headaches, and they bring their best to the table to support your business. I don't worry about IT anymore. They've done an amazing job strategically, enhancing our performance and allowing me to focus entirely on running my business. |
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 Small Business Focus |
| Our passion is working with small businesses - we understand their challenges, we know that they have budget constraints; we understand that their business is their life - they've built it from scratch and will do everything in their power to protect it. |
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